Customer Service Representative - NZ Retail Account (Morning Shift)

Join Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, as a Customer Service Representative for our high-profile New Zealand Retail Account. This is an exciting opportunity to work with a dynamic team in the vibrant city of Bali, Indonesia. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with exceptional service and support.

As a Customer Service Representative, you'll handle incoming calls, emails, and chats from clients, providing them with accurate information and resolving their queries efficiently. You'll also assist with order processing, inventory management, and customer complaints. This role offers a unique blend of technical and customer-facing skills, with opportunities to grow and develop your career within TCS.

With a competitive salary of IDR 5,000,000 - 7,500,000 per month, this position is ideal for someone looking to make an impact in the retail industry while enjoying the beautiful island of Bali.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from clients, providing accurate information and resolving queries efficiently.
• Assist with order processing, inventory management, and customer complaints.
• Use CRM software, such as Salesforce or HubSpot, to manage customer interactions and data.
• Collaborate with the team to ensure high levels of customer satisfaction.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures to maintain a professional and efficient work environment.
• Provide exceptional customer service, ensuring that clients feel valued and heard.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of providing excellent customer service and resolving customer issues.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business, Communications, or a related field is preferred.
• Certification in customer service or a related field is a plus.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

🛠️ Keahlian

Lowongan Terkait