Customer Service Representative (CSR) - GraPARI Makassar

Infomedia Nusantara is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our GraPARI team in Makassar, Sulawesi Selatan. As a CSR, you will play a pivotal role in delivering exceptional service to our valued customers. Our team is the heart of GraPARI's customer experience, and we're looking for someone who is passionate about creating positive interactions and ensuring customer satisfaction.

In this role, you'll handle customer inquiries, resolve issues, and provide support through various channels such as phone, email, and live chat. You'll also contribute to improving our customer service processes and ensuring that our customers feel valued and heard. This is an excellent opportunity to grow within a reputable company with a strong commitment to customer service excellence.

If you're a customer service enthusiast with a knack for building strong relationships and a desire to make a difference, we'd love to hear from you. Join us in Makassar and be part of a team that truly cares about our customers.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints effectively and efficiently.
• Provide exceptional customer service through phone, email, and live chat.
• Resolve customer issues and escalate problems to the appropriate departments when necessary.
• Document customer interactions and maintain accurate records.
• Contribute to improving customer service processes and procedures.
• Ensure compliance with company policies and regulations.
• Provide feedback to the team on customer satisfaction and service quality.
• Collaborate with other departments to ensure seamless customer support.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or related roles.
• Proven track record of delivering excellent customer service.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet service level agreements.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work independently and as part of a team.
• Proficiency in Indonesian and English is required.
• Bachelor's degree in Business Administration, Communication, or related fields is preferred.

🛠️ Keahlian

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